Contact Mercer, the scheme’s administration manager, if you have a question about your savings. Call 0800 PSSCHEME (0800 777 243). There is someone available to take your call any time between 9.00am and 7.00pm Monday to Friday (excluding public holidays). You can also email email@example.com.
Questions about joining, contributions and leave without pay
Payroll at Police National Headquarters looks after some aspects of the scheme. Contact your Payroll Officer with questions about:
- joining the scheme
- contribution deductions from your pay
- leave without pay.
You’ll find the contact details you need on the Human Resources page on the intranet.
Contacting the trustee
You can contact us through the scheme secretary Derek Vincent.
- Street address: c/- Mercer, Level 2, 20 Customhouse Quay, Wellington 6011
- Postal address: c/- Mercer, PO Box 2897, Wellington 6140
- Phone: (04) 819 2639
- Email: firstname.lastname@example.org
If you have any concerns about the scheme, you should first contact us through the scheme secretary at the address above. We will work with you to resolve the matter.
If the issue is not resolved within 40 days, we have a dispute resolution scheme in place. This is provided by Financial Services Complaints Limited (FSCL). FSCL is an independent not-for-profit external dispute resolution scheme approved by the Minister for Commerce and Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL provides dispute resolution services to participating financial service providers and their clients. The FSCL process is free to you as a member of the PSS.
The contact details for FSCL are: