Multifactor authentication

Improving the security of your online account

We have added a new security access step when you sign in to your account at This step is known as multi-factor authentication (MFA).

What is multi-factor authentication?

MFA combines your username and password/PIN with an additional security factor – usually a temporary numeric code sent to you – to confirm your identity and keep your information secure.

MFA has been widely adopted by banking and social media websites or apps, as it offers an additional level of identity verification and protection to the authentication process.

For example, when signing in to online banking, you’re asked for your username and password/PIN. Then, if you initiate a payment to a third party, you may be asked to enter a numeric code sent to you via SMS or email. This prevents stolen usernames and passwords/PINs from being misused.

What you’ll need to do

The next time you sign in to your account via, you’ll be asked to add an extra level of protection to confirm your identity to access your personal account.

  1. Sign in to your account at
  2. Enter your username and password/PIN. You’ll be directed to the MFA registration page.
  3. You’ll be asked to confirm your contact details or update/create new contact details to receive a verification code. You can request the code to be sent to you via email, text message or a phone call. It can take a few minutes before you receive the code.
  4. Enter the code you receive to complete the authentication process and access your personal account. The verification code is case sensitive.

If you forget your password/PIN and your email address is already registered, you can reset your password/PIN online at any time.

Secure passwords are still important!

MFA provides an additional layer of security, but choosing a strong password/PIN and keeping it safe is still very important. We recommend using strong, unique passwords/PIN for your online accounts.You can now set your own password/PIN using your own combination of letters and numbers. To do this, sign in to your account and update your password/PIN under ‘Your details’.