Benefit payments over the holidays

The last payment date for benefits for 2020 will be Friday 18 December. You need to factor this in if you are planning to withdraw money over the holidays. This applies to all benefits including partial withdrawals, first-home benefits, leaving service payments, significant financial hardship payments and withdrawals from retained member accounts. If you’ve set up a regular payment from your retained account, this will be processed as usual. For a pre-Christmas payment, Mercer needs to receive the completed form from you (or Payroll in the case of leaving service payments) by Friday 11 December (or Friday 4 December in cases where a charge is registered against your super).

The helpline (0800 777 243) will operate as usual over the holiday period. The helpline hours are 9.00am to 7.00pm Monday to Friday (except public holidays).